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Last Updated: 03/31/2021
in Knowledge Base While the typical SQL Server installation for All Orders uses SQL Server 2012, All Orders does support SQL Server 2016 as well. Advanced users can download SQL Server 2016 from the link below and follow the same basic guidelines included in the SQL ...
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Last Updated: 03/31/2021
in Knowledge Base Microsoft has made many changes to Office 2010 and higher. There are two things you need to check for to ensure that All Orders can communicate with any Office 2010 or higher application including Outlook and Excel: 1-Microsoft no longer allows 3...
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Last Updated: 03/31/2021
in Knowledge Base This error is due to the payment gateway disabling old security protocols and putting new ones in place. To update All Orders to use the updated protocols open the system as the admin.
Go to the file menu, maintain, advanced tab, run db command, a...
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Last Updated: 03/31/2021
in Knowledge Base When sending an email from AO and you come across the following error message:
" Property is READ ONLY"
This means that you are using OUTLOOK to send emails and there are some preferences in AO that need to be altered.
1. In AllOrders, g...
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Last Updated: 03/31/2021
in Knowledge Base When you do not see all the items in the drop down list of the PO it could be
1. The Item Group from which it belongs is not marked as " Is Purchased "
2. You are using the Purchasing Preference to Limit items to those supplied by the specific v...
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Last Updated: 03/31/2021
in Knowledge Base 1. Create a custom Field in QB items. Open any Customer in QB>Click on Additional Info> Define Fields>Enter in the Customer field label for Sales Order # and click on use for Customer.
2. In the QB invoice, go to the Formatting Tab and select to C...
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Last Updated: 03/31/2021
in Knowledge Base If you are receiving ERROR 500 when attempting to access the CRM webpage just follow these steps to fix the issue 1. Go to the machine where the CRM was originally installed 2. Go to the Start menu 3. search for " services" 4. Open the S...
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Last Updated: 03/31/2021
in Knowledge Base If you are receiving this error it is possible that your Database has gone offline. Please follow the below steps:
*** Perform the following steps on the SERVER
1. go to the start menu and open CONTROL PANEL
2. go to ADMINISTRATIVE TOOLS
3. ...
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Last Updated: 03/31/2021
in Knowledge Base While All Orders tries to ensure each document being posted to Quickbooks only goes over a single time there are instances where duplicates can happen. The most common one is when All Orders sends a new document to Quickbooks but never gets a valid ...
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Last Updated: 03/31/2021
in Knowledge Base If you are receiving this error message:
1. Log into SQL 2. Take a backup of the database 3. Detatch the Database 4.Locate the .LDF file 5. Delete the .LDF file 6. Reattach the Database ( should automatically create a new .LDF file 7. Log into All...