When opening or printing a report you get a Gray Screen or:
Error 5707 - Set device name failed. Invalid printer device name
Cause:
The last printer used by Active Reports is remembered and could have changed.
Solution:
1. Login to All Orders as Admin
2. In All Orders do File - Maintain
3. Click the 'Advanced' Tab
4. Press the 'Run DB Command' button
5. Cut and paste the following into the box
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UPDATE [dbo].[refReports]
SET [ReportPrinter] = Null;
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6. Press the 'Run' button
7. You will get a message 'Command completed successfully'
8. X out of the window
9. Close file Maintenance window
10.Go to COMPANY-->PREFERENCES-->REPORTS---> uncheck the setting to apply the default printers.
Should you get a message other than 'Command completed successfully' please report it to us.
