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Last Updated: 03/31/2021
in Knowledge Base If All Orders is unable to connect to the database you might get one of the messages: The file is not attached to the server Database failed to restore There are many things that may cause this to happen: -The database server might be tu...
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Last Updated: 03/31/2021
in Knowledge Base Problem:
When syncing an invoice or bill to QB you may get an error message indicating that a customer, item or vendor was not found in the list OR invalid argument.
Solution:
1) As the AO administrator, go to Company -> Synchronize Quick...
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Last Updated: 03/31/2021
in Knowledge Base This guide consist of three parts I. Conversion Procedure, II Conversion Tips (preconversion considerations) and III. Conversion Expectations Guidelines (what to expect after converting)
I. CONVERSION PROCEDURE
Open All Orders 6, do File -> Ope...
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Last Updated: 03/31/2021
in Knowledge Base Content below if from: http://email.about.com/od/outlooktips/qt/Prevent_Winmail_dat_Attachments_from_Being_Sent_in_Outlook.htm ------------------------------------------------------------------------------------------------- "Do recipients of...
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Last Updated: 03/31/2021
in Knowledge Base If you receive this error and you are using the Canadian/UK versions, then in QB, open the Sales Tax Code list, create the new tax code only using the period symbol ( . ) and save. Do a Selective Sync in AO. You will now have a ( . ) in AO Sales Tax...
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Last Updated: 03/31/2021
in Knowledge Base As part of your system of internal controls, you may require that all sales be approved by someone authorized to do so before being filled. All Orders enables sales order approval so that if a sales order is not approved, it cannot be filled nor ...
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Last Updated: 03/31/2021
in Knowledge Base Shipping complete means that an entire order must be shipped at the same time and on the same ship doc in other words the order does not allow back orders. In order make a sales order ship complete UNCHECK the 'Allow back orders' box below the Or...
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Last Updated: 03/31/2021
in Knowledge Base By default the work order when a work order is finished, it is marked as finished on THAT date. That date will be used as the Posting date in QuickBooks and All Orders Ledger reports.
You can change this behavior in Work Preferences by checking '...
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Last Updated: 03/31/2021
in Knowledge Base When creating a ship doc or receiver you may get the message. Can only add tiems that were ordered. This is a preference that is set to prevent users from shipping or receiving more than was ordered. The admin user can change the preference to allow...
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Last Updated: 03/31/2021
in Knowledge Base When processing shipments from shiprush you may receive error Access violation at address 17F9AD34 in module 'ZRush_ShipRush9.ocx.'
Solution:
After running the script, please log out and log back in to AO and trying shipping again.
1. Logi...