Popular Articles

  1. Error: -247467259 error-cannot open database login failed

    If you are receiving this error it is possible that your Database has gone offline. Please follow the below steps: *** Perform the following steps on the SERVER 1. go to the start menu and open CONTROL PANEL 2. go to ADMINISTRATIVE TOOLS 3. ...
  2. Sales order approval

    As part of your system of internal controls, you may require that all sales be approved by someone authorized to do so before being filled.    All Orders enables sales order approval so that if a sales order is not approved, it cannot be filled nor ...
  3. Why is AO average cost different from QB?

    The average cost in All Orders is pulled directly from QB. Notice in the Inventory Item screen, of AO, that the average cost is not a field that you can update. That is because AO does not calculate the average cost, instead it pulls the average cos...
  4. After I create the ship doc in NC, what do I have to do for it to sync to QB or does it do it automatically?

    Once your items have shipped, click on the Invoice button (icon) on the Ship Doc screen’s toolbar and the invoice will automatically sync with QB, if your preferences are set up to automatically sync.
  5. Which Bins/Lot/Serial #s are chosen when auto filling on Ship Docs or auto picking on Work Orders?

    In our typically scenario we will first check if lot/serial #s are being pulled from inventory. If they are we will select the ones with the oldest expiration dates first. If you are not tracking expiration dates then the ones that have been in inve...
  6. Installing AOM for Windows 10 Systems

    If you are having trouble installing Windows Mobile device center on a Windows 10 PC: -------------------------------------- 1. Make sure that Windows mobile device center is installed on the PC.( even if it is the old version that is installed. ...
  7. Rerecord Stops Working

    There are many reasons that the rerecord might stop functioning properly including, but not limited to, connectivity issues and timeout error. If this occurs you can continue to use your file as normal. When you are ready to restart the rerecord, r...
  8. Invalid File Name error when opening All Orders

    This error occurs when All Orders is trying to open the last file that was opened but is unable to. There are a few possible causes for this. -If you have not opened All Orders since you have logged into Windows some of your mapped drives may no...
  9. The min quantity must be less than the max quantity

    This is a known issue that occurs due to Quickbooks adding a new Max Quantity field to the items and filling in a value of 0 instead of leaving it blank. To fix this issue, all the max quantities for items in Quickbooks must be reset to be blank i...
  10. Emails sent from Order Time have warnings associated with them that they might be spam or phishing

    When Order Time sends emails, while they are being sent from the Order Time server, we will show the email as coming from your own email address. That way the recipient of your email will not be confused and any replies will be directed to you. So...