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The validate record has been updated at the same time by another user. This save has aborted.

Last Updated: 03/31/2021 in Knowledge Base

Error -2147220958 The validate record has been updated at the same time by another user. This save has aborted. This error means another user has updated the record in QuickBooks. Solution: Close the tab you are trying to Save in All Orders. Also, m...
All Orders Mobile does not scan my barcodes properly

Last Updated: 03/31/2021 in Knowledge Base

The first thing to test when barcodes are not scanning properly into All Orders Mobile is whether or not the scanner has been configured to properly scan and add a terminating character, in this case a carriage return character. To tun a...
When opening Shiprush from All Orders for Postal Service USPS shippig the screen is wrong and missing things

Last Updated: 03/31/2021 in Knowledge Base

This is because there are two versions of Shiprush for shipping with the Postal Service. Currently the only supported version is the Stamps.com version so follow these instructions to activate it within All Orders. -In All Orders go to the Lists men...
Error: User X is currently syncing. Please try again when that user has completed syncing.

Last Updated: 03/31/2021 in Knowledge Base

When attempting to sync with QuickBooks, you may receive Error: User X is currently syncing. Please try again when that user has completed syncing. Solution: 1. Login to All Orders as Admin 2. In All Orders do File - Maintain 3. Click the 'Advan...
Reports are very slow or cause the system to hand or become non responsive

Last Updated: 03/31/2021 in Knowledge Base

This can be caused by the indexes in the database needing maintenance. To reindex them open All Orders as the admin, go to the file menu, click maintain, and then click the reindex button.
Transaction must be positive when sending a bill to QB

Last Updated: 03/31/2021 in Knowledge Base

When you use the Canadian/UK version of All Orders you may get the above error when recording a bill to QuickBooks. Try unchecking 'record adjustment as bill' in the QuickBooks Synchronization Preferences. This preference is located in All Orders. G...
There was an error when composing an address in "". QuickBooks error message: There is not enough address lines to compose the address. Please rearrange the individual fields, so that they can fit in the 5-lines block.

Last Updated: 03/31/2021 in Knowledge Base

While Quickbooks has many fields for the address you cannnot use them all. Between all of the fields you use on the address it can only span 5 lines. Here is where the lines would potentially go: Address1 Address2 Address3 Address4 ...
Purchase Order does not print i.e., prints a blank PO

Last Updated: 03/31/2021 in Knowledge Base

This happens on version 6.1.27 or lower This occurs because the PO needs to be approved before printing it
ShipRush UPS Account Registration Failed

Last Updated: 03/31/2021 in Knowledge Base

When setting up ShipRush UPS you receive the following error: Unable to activate account. (PLDAccountProcessor.Init) Unable to init UPS Communication API: (Initializing COM interface) OLE error 80049D6D (PLDAccountProcessor.Init) unable to i...
Non US Customer Tax Settings Not Visible

Last Updated: 03/31/2021 in Knowledge Base

This issue is caused by some Quickbooks files not sending the correct tax settings to All Orders. You can fix it by following these instructions: 1. Have everyone log out of All Orders. 2. Log into All Orders as the admin and then click on the F...